Typically, your order will arrive within 2-5 business days. Once the parcel has been handed over to Austrian Post, you will receive an email with all the details and your tracking number, which you can use to track the status of your parcel.

Austria:

For gross order values of € 79.00 or more, shipping is free. Below this threshold, shipping costs are € 6.90.

Germany:

For gross order values of € 99.00 or more, shipping is free. Below this threshold, shipping costs are € 11.90.

Ordered the wrong size? Don't like the design after all? No problem. At florella.dreams, you can return your products free of charge for 14 days.

To do this, log in to your customer area, go to the order in question, select the products you wish to return, and click on "Request return." After a quick review, you will receive your free return label via email.

IMPORTANT:

• Please pack the goods in their original shipping packaging.
• If it is a complaint, please contact us so that we can find a solution together.
• Please make sure to remove or black out old labels on the packaging.
• Please take the package to the post office or post partner of your choice and drop it off free of charge with our return label.
• After your return has been received by us, the outstanding amount will be refunded to you, provided the goods are in perfect condition.
• The refund will be made via the payment method you selected for the associated order.

You can return items you have ordered free of charge within 14 days. If there is an unexpected problem, please contact our customer service at dreams@florella.at

Sure, I can recommend any of our bed linen and fitted sheets. But if you want to know exactly which material is ideal for you, then you can choose from a wide variety of fabrics. Find the fabric your dreams are made of!

I want it airy
Then go for Soft Seersucker bed linen made of 100% cotton. The gathered surface promotes air circulation even under the duvet. Combine the seersucker bed linen with a smooth Avance Jersey Elastane made of 95% cotton and 5% elastane, and your sleep will feel pleasantly ventilated.

Tip for hot nights: Put your bed linen (without filling) in the fridge before going to bed!

I want warm feet
In this case, Fluffy Flannel bed linen made of 100% cotton is the right choice. The mechanically roughened surface creates a cozy warming effect. It gets even warmer with the Soft Flannel fitted sheet.

Tip for those who can't get warm enough: Also wear grandma's self-knitted sheep's wool socks!

I want one for all occasions
If you want to feel the same fabric on your skin all year round, in summer and winter, then Noble Satin bed linen made of 100% cotton or Tencel is best. It is silky smooth in summer and snug in winter. This breathable bed linen is best combined with a Decade Jersey Elastane fitted sheet.

Tip for those for whom 100% natural is important: Yes, elastane is a chemical product, but it keeps the fitted sheet wrinkle-free. That's why we allow this fitted sheet a small percentage of elastane. Think of your jeans: those with elastane keep their shape even when worn despite body heat, while those made of pure cotton soon become loose.

I want it classic and uncomplicated
Bed linen is just bed linen and nothing more? Then Fine Renforcé bed linen made of 100% cotton is ideal for you. Renforcé is the simplest fabric, but feels pleasant on the skin due to its high thread count and is particularly breathable and temperature-regulating due to 100% cotton. The Avance Fine Jersey fitted sheet is the best match for this.

Tip for pet owners: If cats and dogs prefer to sleep in your bed, you should change the bed linen every week. You can wash colorful cotton bed linen at 60 degrees, and white even at 95 degrees.

1. Origin: Cotton is obtained from the fibers of the cotton plant, while Tencel is a viscose fiber obtained from the wood of eucalyptus trees.
2. Properties: Cotton is known for its softness, breathability, and absorbency. It is comfortable on the skin and feels natural. Tencel, on the other hand, has similar properties to cotton, but it tends to be even softer, smoother, and silkier. Tencel is also very breathable and has high moisture absorption, which means it wicks moisture away from the skin well and is therefore super helpful for people who sweat in their sleep.
3. Environmental friendliness: Tencel is often considered more environmentally friendly than cotton. The production of Tencel takes place in a closed-loop process that consumes less water and chemicals than the production of cotton. In addition, the eucalyptus trees from which Tencel is obtained often come from sustainably managed plantations.
4. Care: Cotton bedding is generally easy to care for and can be machine washed at 60 degrees. The same applies to Tencel, but it is recommended to always turn the bedding inside out when washing, as the surface of Tencel bedding is more susceptible to accidental mechanical roughening due to its silkiness.

Overall, both materials offer many advantages and are chosen depending on personal preferences and requirements.

Some of our bedding has been designed so that fitted sheets from our range are a perfect match or in the same tone, and thus blend in visually. You will always find a recommendation from us directly on the product detail page for the bedding.

YES! Please observe the care recommendations printed on the sewn-in label in the form of typical washing pictograms. We recommend that you turn the bedding inside out and close the zipper before washing. This way, you will enjoy your bedding for a long time. More detailed tips can be found in our BLOG.

All our products are designed to make your everyday life as easy as possible. Special care is not necessary for our bed linen and fitted sheets. Nevertheless, here are a few tips you can follow:

• Uneven spots or screws on the inside of the bed can tear holes.
• If you've indulged in a pampering body care routine, lie in bed with a towel first if your lotion hasn't fully absorbed yet. Some care products can unfortunately leave stubborn stains on the fabric.
• Men, we love your 3-day beards! But... as long as your stubble is still "prickly", it acts like a mechanical exfoliant on the fabric of your pillow. In general, anything that puts extra strain on the surface of your favorite bedding in the long run is not ideal. Normal laundry care excluded.